Frequently asked questions
Before you book.
Straight answers on rates, flight delays, notice and larger parties. Anything else, our reservations team is on the phone around the clock.
Questions and answers
How does Ozka differ from a rideshare app?
Rideshare pricing rises with demand, most sharply on cruise embarkation days and holiday weekends. Ozka rates are fixed at booking, and every journey is operated by a professional chauffeur in the vehicle you selected.
What happens if my flight is delayed?
Add your flight number when you send your request: it is passed to our reservations team, who plan your pick-up with it. Please contact us if your arrival changes.
Are your rates fixed?
Yes. Gratuity, tolls and luggage are included in your quoted rate. There are no additional charges after your journey.
How far in advance should I book?
We recommend booking at least 24 hours in advance, although shorter notice is often possible. Holiday weekends and cruise embarkation days fill first.
Can you accommodate families and larger groups?
Yes. Our sedans seat up to three passengers, the Cadillac Escalade up to six, and the Mercedes-Benz V-Class up to seven. Please share your party size and luggage when booking. Child seats are available on request.
Still deciding
Ask us, or reserve in a minute.
Our reservations team answers around the clock, and every quote is fixed before you travel.